Why we did it this way
You know what you want to ask. We know the answer. Everything between those two facts is process we removed.
Every answer is generated against the same directory the product runs on. When a bank goes live at 3am, the agent knows at 3am.
A scoped corridor list, a shortlist of institutions and a draft integration plan, produced in the conversation — so the first human call is a working session, not an introduction.
Credentials, commercial terms and licensing judgement go to a named person — with the full transcript, so you never repeat yourself. Production access takes three to four weeks, and we will not pretend otherwise.
Reaching a person
Not a shared inbox and not a ticket number. Whoever owns the market you asked about picks the conversation up with the whole transcript already in front of them, so you never explain it twice.